Loved by Holiday Inn - Hamburg - Hafencity By Ihg guests
Clean rooms
Delicious breakfast
Friendly staff
Perfect location
"The gym on the upper floor is very good equipped and has a view over the old market ground."
AlterSchwede13 from Germany
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"Brilliant position right near Hafencity underground train station - just a few stops to the main central station."
Deanne from Australia
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"The individual duvets were incredible!!"
Kay from United States
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Location
Holiday Inn Hamburg - HafenCity is situated near the HafenCity Universität U-Bahn station, allowing six-minute access to the Central Station. The hotel is close to landmarks such as Elbphilharmonie concert hall and the historic Speicherstadt warehouse district. It is a short distance from attractions like Chocoversum Chocolate Museum and Miniatur Wunderland.
Rooms
The hotel offers 268 thoughtfully designed rooms featuring oversized windows for ample natural light. Guests have access to a pillow menu to customize their sleeping experience. Room amenities include high-quality bedding, work desks, and LCD TVs.
Family Amenities
Children 17 and under stay free when sharing their parents' room, while up to two kids 12 and under can eat free from the main menu at the hotel restaurant. The hotel provides connecting rooms to accommodate families. Family-friendly local attractions, such as Miniatur Wunderland, enhance the experience.
Dining
The Open Lobby at Holiday Inn Hamburg - HafenCity serves a range of modern European dishes and local specialties, available 24 hours a day. Guests can unwind with drinks at the inviting cocktail lounge or order room service to enjoy in the comfort of their rooms. The dining area is designed to foster social interactions and business meetings.
Business Facilities
The hotel features three flexible meeting rooms accommodating up to 200 guests, equipped with the latest audiovisual technology. Natural daylight and high ceilings enhance the meeting experience. Major firms such as Unilever and BP are within walking distance.
Highlights
Location: Close to Elbphilharmonie concert hall
Rooms: 268 thoughtfully designed rooms
Dining: Open Lobby with 24-hour dining
Business: Meeting rooms for up to 200 guests
Family Amenities: Kids stay and eat free
Must-do experiences
Visit Speicherstadt for its stunning brick architecture and canals.
Try the local dish, Fischbrötchen, at Fischmarkt on Sundays.
Explore the Miniatur Wunderland for a fascinating model railway.
Stroll through Planten un Blomen park for beautiful gardens and music.
Check out the vibrant Hamburg Sunday flea market at Feldstraße.
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Choose Your Room Category
The hotel offers a range of accommodations including doubles, family rooms, and suites—plus breakfast, free cancellation, and special rates.
Standard Queen Room
2 persons
250 sq. feet
1 King-size bed
Shower
Heating
room details
Standard Room
2 persons
250 sq. feet
1 King-size bed
Shower
Heating
room details
Standard Twin Room
2 persons
250 sq. feet
2 Single beds
Shower
Heating
room details
Double Room Mobility Access Roll Shower
2 persons
250 sq. feet
1 King-size bed
Shower
Heating
room details
Click button to see more rooms
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Room Availability and Pricing Calendar
Find available rooms and check today's best prices!
Facilities
This hotel provides premium amenities for a memorable and relaxed stay
Facilities:
Great
8.9/10Review score
General
No smoking on site
Wi-Fi
Parking
Safe deposit box
24-hour reception
Pets allowed
Rooms/ Facilities for disabled
Wheelchair access
Security
Luggage storage
Locker room
Allergy-free rooms
Lift
Coffee shop
Smoke detectors
Fire extinguishers
Key card access
Sports & Fitness
Fitness centre
Guest Parking
Electric kettle
Services
Room service
Dry cleaning
Welcome drink
Dining
In-room breakfast
Restaurant
Snack bar
Bar/ Lounge area
Special diet menus
Business
Business centre
Meeting/ Banquet facilities
Fax/Photocopying
Children
Cots
Children's buffet
Facilities for people with disabilities
Toilet for disabled
Bathroom for disabled
Room features
Air conditioning
Heating
Mini-bar
Soundproofed rooms
Sitting area
Tea and coffee facilities
Ironing facilities
Bathroom
Sink
Self-catering
Electric kettle
Media
Flat-screen TV
In-room computer
AM/FM alarm clock
Room decor
Carpeted floor
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Dining Onsite
At the Holiday Inn - Hamburg - Hafencity, the onsite dining invites guests to relish a delightful blend of German and European flavors. Nestled within the open lobby on the ground floor, the inviting atmosphere combined with a varied menu ensures every meal is a celebration of taste and comfort.
Restaurant #1
German and Modern European
Ambiance
Relaxed and informal setting within the open lobby
Key Offerings
Enjoy a selection of freshly cooked dishes including hearty soups, homemade sandwiches, and succulent options like Roast Breast of Gressingham Duck and Rib-Eye Steak. Children 12 and under can eat free from the main menu, making it a fantastic family-friendly choice.
Reservation
Not needed
Meal hours vary; enjoy breakfast and lunch options throughout the day.
Speicherstadt and Chilehaus with Kontorhaus District
3400 ft
Gallery
Sprachzylinder
3100 ft
Church
St. Peter's Church
4400 ft
Church
St. Catherine's Church
2800 ft
Mall
Town Hall
1.0
mi
Church
St. Michael's Church
1.4
mi
Landmark
St Nikolai Memorial
4900 ft
Train Station
Reeperbahn
1.9
mi
Landmark
HafenCity
4000 ft
Landmark
Hamburg Dungeon
4100 ft
Landmark
Dialog in the Dark
2500 ft
Landmark
Alter Elbtunnel
1.6
mi
Landmark
CHOCOVERSUM Chocolate Museum
3400 ft
Square
Jungfernstieg
1.1
mi
Landmark
Hamburg Stock Exchange
4300 ft
Landmark
Cremon
3800 ft
Museum
Bucerius Kunst Forum
1.1
mi
Landmark
Speicherstadt
3500 ft
Shopping Area
Europa Passage
5000 ft
Landmark
Deichstrasse
5200 ft
Theatre
Port of Hamburg
1.4
mi
Church
Hauptkirche St. Jacobi
4400 ft
Landmark
Moenckebergstrasse Shopping
4900 ft
Landmark
Monckebergstrasse
4700 ft
Nearby
Museum
Internationales Maritimes Museum Hamburg
1600 ft
Shanghaiallee 7
Prototyp
1100 ft
Restaurants
Torrefaktum HafenCity
800 ft
Yokohamstrasse 10 Am Lohsepark 16
heimat restaurant
1400 ft
Ueberseeallee 5
Hamburg Im Suden
1500 ft
Koreastr. 2
NENI Hamburg
1700 ft
Osakaallee 12
Hobenkook
2700 ft
Stockmeyerstrasse 43
Catch of the Day
1600 ft
Koreastr. 1
Oberhafen Kantine
2200 ft
Stockmeyerstrasse 39
Restaurant Rudolph's
2000 ft
Poggenmuehle 5 HafenCity
The Boilerman Bar
1800 ft
Eppendorfer Weg 211
Wildes Fraulein
1900 ft
Ueberseeboulevard 2
Mamson
2000 ft
Osakaallee 6
Explore Hamburg
Explore Hamburg's Hafencity
Top Attractions
Activities
Dining
Entertainment
Miniatur Wunderland
16 minutes' walk
The world's largest model railway exhibition features intricate landscapes and interactive displays, suitable for all ages.
Elbphilharmonie Hamburg
16 minutes' walk
A stunning concert hall with a distinctive glass structure, hosting world-class performances and offering panoramic views.
Internationales Maritimes Museum Hamburg
6 minutes' walk
Showcases maritime history through fascinating exhibits, including models and artifacts, making it a cultural highlight.
Speicherstadt and Chilehaus
13 minutes' walk
A UNESCO World Heritage site with historic warehouses and distinctive architecture, perfect for a scenic stroll.
Boat Tours on the Elbe
15 minutes' walk
Sightseeing boat tours offer a unique view of Hamburg's waterfront and attractions, popular for relaxing and thrill-seeking guests.
Yoga at Planten un Blomen
30 minutes' walk
Outdoor yoga sessions amidst beautiful gardens provide tranquility and rejuvenation, appealing to those seeking relaxation.
Torrefaktum HafenCity
3 minutes' walk
A cozy café offering specialty coffee and freshly baked pastries, perfect for a casual breakfast or snack any time of day.
heimat restaurant
6 minutes' walk
Serves local specialties with a modern twist in a warm atmosphere; reservations recommended for popular dining times.
Reeperbahn
35 minutes' walk
Hamburg's vibrant nightlife district offers bars, clubs, and live music venues; a must-visit for those looking to enjoy the scene.
St. Pauli Elbtunnel
30 minutes' walk
An architectural marvel with scenic views, the tunnel is ideal for family walks and capturing memorable photos.
Navigating city
City Centre
Hamburg17 min
·
4600 ft
Airports
Hamburg (HAM)19 min
·
7.8
mi
Hamburg Finkenwerder (XFW)31 min
·
12.8
mi
Underground
HafenCity Universitat4 min
·
1000 ft
Uberseequartier5 min
·
1400 ft
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Property information and rules
Check-in
from 15:00-23:59
Check-out
until 12 pm
Guest Parking
Private parking is possible on site at EUR 19 per day.
Internet
Wireless internet is available in the entire hotel for free.
Breakfast
A full breakfast is served at the price of EUR 23 per person per day.
Pets
Pets are allowed on request.
Number of floors:
7
Number of rooms:
542
Former name
holiday inn - hamburg - hafencity, an ihg hotel
Guest Reviews and Hotel Ratings
Honest Guest Feedback Based on Real Stays
Review summary
Based on recent reviews
Powered by AI
The Holiday Inn Hamburg - Hafencity is conveniently located near the Hafencity Universität metro station, making it easy to reach from the airport and providing excellent access to the city center. Guests appreciate the modern and clean rooms, with some highlighting the spacious room size and nice bathrooms; however, some guests have noted issues with the housekeeping service. The hotel offers a buffet breakfast with many options, and the Miniatur Wonderland and ElbPhilharmonie are within reasonable walking distance.
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Review score
Based on 2505 verified reviews
8.7/10
Great
95%
Recommend
Staff
9.3/10
Cleanliness
9.2/10
Value for money
8.1/10
Free Wi-Fi
8.4/10
Pros
Good location
Friendly staff
Modern design
Great breakfast
Cons
Closed restaurant
Ridiculous rate
Guest reviews
based on 2505 reviews
8.7/10
based on 7725 reviews
8.8/10
Mia from Germany
Single
Standard Queen Room
3 nights in November 2025
|
Reviewed:December 24, 2025
7/10
subway stationlarge selectionnice staffroom cleaningmissing fridgetoilet paper
I found the location really convenient. The subway station was just across the street. The breakfast was AMAZING!!! There was a LARGE selection of foods. Staff at the reception was nice and remembered my name.
The room was cleaned only every other day. There was no fridge in the room, unfortunately. They did not even fill toilet paper.
0 Helpful
Dominic from United Kingdom
Single
Standard Queen Room
3 nights in November 2025
|
Reviewed:December 08, 2025
9/10
quick accessnearby supermarketshelpful staff
the staff were helpful, responding quickly to my request for a kettle. a train station nearby offered quick access to the city center. supermarkets in the area provided options for necessities.
I found the staff very helpful. They facilitated a smooth check-in process. the buffet breakfast was great with many options. the location proved convenient with close proximity to various attractions.
0 Helpful
Zoe from United Kingdom
Couple
standard room
3 nights in November 2025
|
Reviewed:November 18, 2025
6/10
good breakfastinfrequent cleaningtoilet paper
the breakfast WAS very good.
The room was NOT cleaned daily. It was only every other day. the lack of daily cleaning meant I had to ask for toilet paper. this felt inconvenient, and I expecteD better service.
0 Helpful
Questions of the users
About Holiday Inn - Hamburg - Hafencity By Ihg
Is there a shuttle service available to transport guests from the airport to the hotel and to the cruise terminal?
10 December 2024
Unfortunately, no shuttle service is offered for airport transportation. Taxis or public transport are recommended options.
Are there accommodations available for three guests in a room?
22 November 2024
Yes, there are rooms equipped with an extra bed that can accommodate three people.
As a family of two adults and a child aged 12, which type of room is suitable for us?
15 October 2024
For this family setup, consider booking either a room with three beds or a suite.
Can guests bring dogs with them during their stay, and is there an associated fee?
05 January 2025
Yes, dogs are welcome at the hotel for a fee of 25.00 € per night. It is recommended to notify the hotel in advance.
What dining options are available at the hotel, and is room service offered?
12 March 2025
An English breakfast buffet is available, and while room service is currently not offered, dining can be enjoyed in the hotel restaurant.
Is the standard room set up with a queen bed or twin beds?
18 April 2025
The standard room typically comes with one queen bed, but twin bed options are also available.
Is parking available on-site for motorcycles, and can it be reserved in advance?
22 July 2024
There is a limited number of parking spaces in the hotel garage, and reservations are not possible. Availability is on a first-come, first-served basis.
Are gluten-free breakfast options offered at this hotel?
28 August 2024
Yes, gluten-free options, including bread and cakes, are available for breakfast.
Is there a restriction regarding the minimum age for guests checking in?
03 September 2024
Typically, guests must be at least 18 years old to check in without an adult present, although parental consent may allow younger guests to check in with an adult.
What are the parking arrangements for guests arriving by car?
14 February 2025
There's a garage with parking available for a fee of 19 € per night. If full, alternative public parking options exist nearby.
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