Holiday Inn Hamburg | Hafencity Stay

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Key details

Hotel Overview and Details

Ueberseeallee 15, Hamburg, 20457

Close to the harbour

Great

8.8

9.1

/10

4.2

4.4

Loved by Holiday Inn - Hamburg - Hafencity By Ihg guests

Clean rooms

Delicious breakfast

Friendly staff

Perfect location

"The gym on the upper floor is very good equipped and has a view over the old market ground."

AlterSchwede13 from Germany

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"Brilliant position right near Hafencity underground train station - just a few stops to the main central station."

Deanne from Australia

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"The individual duvets were incredible!!"

Kay from United States

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4-Star Family-Friendly Hotel in Hamburg - HafenCity

Location

Holiday Inn Hamburg - HafenCity is situated near the HafenCity Universität U-Bahn station, allowing six-minute access to the Central Station. The hotel is close to landmarks such as Elbphilharmonie concert hall and the historic Speicherstadt warehouse district. It is a short distance from attractions like Chocoversum Chocolate Museum and Miniatur Wunderland.

Rooms

The hotel offers 268 thoughtfully designed rooms featuring oversized windows for ample natural light. Guests have access to a pillow menu to customize their sleeping experience. Room amenities include high-quality bedding, work desks, and LCD TVs.

Family Amenities

Children 17 and under stay free when sharing their parents' room, while up to two kids 12 and under can eat free from the main menu at the hotel restaurant. The hotel provides connecting rooms to accommodate families. Family-friendly local attractions, such as Miniatur Wunderland, enhance the experience.

Dining

The Open Lobby at Holiday Inn Hamburg - HafenCity serves a range of modern European dishes and local specialties, available 24 hours a day. Guests can unwind with drinks at the inviting cocktail lounge or order room service to enjoy in the comfort of their rooms. The dining area is designed to foster social interactions and business meetings.

Business Facilities

The hotel features three flexible meeting rooms accommodating up to 200 guests, equipped with the latest audiovisual technology. Natural daylight and high ceilings enhance the meeting experience. Major firms such as Unilever and BP are within walking distance.

Highlights

Location: Close to Elbphilharmonie concert hall

Rooms: 268 thoughtfully designed rooms

Dining: Open Lobby with 24-hour dining

Business: Meeting rooms for up to 200 guests

Family Amenities: Kids stay and eat free

Must-do experiences

Visit Speicherstadt for its stunning brick architecture and canals.
Try the local dish, Fischbrötchen, at Fischmarkt on Sundays.
Explore the Miniatur Wunderland for a fascinating model railway.
Stroll through Planten un Blomen park for beautiful gardens and music.
Check out the vibrant Hamburg Sunday flea market at Feldstraße.

Location: Perfect

9.0/10Review score

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Highlights from guests

Sports & FitnessTop Gym!

The gym had modern equipment. It's located on an upper floor with nice views. Early workouts are possible, starting from 6 AM.

MarkB from United Kingdom

Review on

Guest ParkingSafe Parking

The hotel provides access to a brightly lit, spacious underground garage. There are also free overnight parking options nearby.

IngridS from Sweden

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DiningBreakfast Heaven

The breakfast buffet was amazing! It had many delicious options. There were even lactose-free choices.

CarlosG from Spain

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Room FeaturesQuiet Rooms

Rooms facing the courtyard are very quiet. Windows block outside noise. Air conditioning keeps the room comfortable.

SophieL from France

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Choose Your Room Category

The hotel offers a range of accommodations including doubles, family rooms, and suites—plus breakfast, free cancellation, and special rates.

Standard Queen Room
2 persons
23 sq. feet
1 King-size bed
Air conditioning
Heating
room details
Standard Room
2 persons
23 sq. feet
1 King-size bed
Air conditioning
Heating
room details
Standard Twin Room
2 persons
23 sq. feet
2 Single beds
Air conditioning
Bathtub
room details

Show all rooms

Room Availability and Pricing Calendar

Find available rooms and check today's best prices!

July 2026 - July 2027

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Check-in/ Check-out

Facilities

This hotel provides premium amenities for a memorable and relaxed stay

Facilities: Great

8.9/10Review score

General

No smoking on site
Wi-Fi
Parking
Safe deposit box
24-hour reception
Pets allowed
Rooms/ Facilities for disabled
Wheelchair access
Security
Luggage storage
Locker room
Allergy-free rooms
Lift
Coffee shop
Smoke detectors
Fire extinguishers
Key card access

Sports & Fitness

Fitness centre

Guest Parking

Electric kettle

Services

Room service
Dry cleaning
Welcome drink

Dining

In-room breakfast
Restaurant
Snack bar
Bar/ Lounge area
Special diet menus

Business

Business centre
Meeting/ Banquet facilities
Fax/Photocopying

Children

Cots
Children's buffet

Facilities for people with disabilities

Toilet for disabled
Bathroom for disabled

Room features

Air conditioning
Heating
Mini-bar
Soundproofed rooms
Sitting area
Tea and coffee facilities
Ironing facilities

Bathroom

Sink

Self-catering

Electric kettle

Media

Flat-screen TV
AM/FM alarm clock

Room decor

Carpeted floor

Dining Onsite

At the Holiday Inn - Hamburg - Hafencity, the onsite dining invites guests to relish a delightful blend of German and European flavors. Nestled within the open lobby on the ground floor, the inviting atmosphere combined with a varied menu ensures every meal is a celebration of taste and comfort.

Restaurant #1
German and Modern European
Ambiance
Relaxed and informal setting within the open lobby
Key Offerings
Enjoy a selection of freshly cooked dishes including hearty soups, homemade sandwiches, and succulent options like Roast Breast of Gressingham Duck and Rib-Eye Steak. Children 12 and under can eat free from the main menu, making it a fantastic family-friendly choice.
Reservation
Not needed
Meal hours vary; enjoy breakfast and lunch options throughout the day.

Hotel Location

Ueberseeallee 15, Hamburg, 20457

Explore Hamburg

Explore Hamburg's Hafencity

Miniatur Wunderland

16 minutes' walk

The world's largest model railway exhibition features intricate landscapes and interactive displays, suitable for all ages.

Elbphilharmonie Hamburg

16 minutes' walk

A stunning concert hall with a distinctive glass structure, hosting world-class performances and offering panoramic views.

Internationales Maritimes Museum Hamburg

6 minutes' walk

Showcases maritime history through fascinating exhibits, including models and artifacts, making it a cultural highlight.

Speicherstadt and Chilehaus

13 minutes' walk

A UNESCO World Heritage site with historic warehouses and distinctive architecture, perfect for a scenic stroll.

Boat Tours on the Elbe

15 minutes' walk

Sightseeing boat tours offer a unique view of Hamburg's waterfront and attractions, popular for relaxing and thrill-seeking guests.

Yoga at Planten un Blomen

30 minutes' walk

Outdoor yoga sessions amidst beautiful gardens provide tranquility and rejuvenation, appealing to those seeking relaxation.

Torrefaktum HafenCity

3 minutes' walk

A cozy café offering specialty coffee and freshly baked pastries, perfect for a casual breakfast or snack any time of day.

heimat restaurant

6 minutes' walk

Serves local specialties with a modern twist in a warm atmosphere; reservations recommended for popular dining times.

Reeperbahn

35 minutes' walk

Hamburg's vibrant nightlife district offers bars, clubs, and live music venues; a must-visit for those looking to enjoy the scene.

St. Pauli Elbtunnel

30 minutes' walk

An architectural marvel with scenic views, the tunnel is ideal for family walks and capturing memorable photos.

Navigating city

City Centre
Hamburg 17 min · 4600 ft
Airports
Hamburg (HAM) 19 min · 7.8 mi
Hamburg Finkenwerder (XFW) 31 min · 12.8 mi
Underground
HafenCity Universitat 4 min · 1000 ft
Uberseequartier 5 min · 1400 ft

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Property information and rules

Check-in

from 15:00-23:59

Check-out

until 12 pm

Guest Parking

Private parking is possible on site at true.

Internet

Wireless internet is available in the entire hotel for free.

Breakfast

A full breakfast is served at the price of EUR 23 per person per day.

Pets

Pets are allowed on request.

Number of floors:

Number of rooms:

542

Former name

holiday inn - hamburg - hafencity, an ihg hotel

Guest Reviews and Hotel Ratings

Honest Guest Feedback Based on Real Stays

Review summary

Based on recent reviews

The Holiday Inn Hamburg - Hafencity is conveniently located near the Hafencity Universität metro station, making it easy to reach from the airport and providing excellent access to the city center. Guests appreciate the modern and clean rooms, with some highlighting the spacious room size and nice bathrooms; however, some guests have noted issues with the housekeeping service. The hotel offers a buffet breakfast with many options, and the Miniatur Wonderland and ElbPhilharmonie are within reasonable walking distance.

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Review score

Based on 2472 verified reviews

8.7 /10

Great

95 %

Recommend

Staff

9.3/10

Cleanliness

9.2/10

Paid Wi-Fi

7.1/10

Value for money

8.1/10

Pros

Good location

Friendly staff

Modern design

Great breakfast

Cons

Closed restaurant

Ridiculous rate

Mia from Germany

Single

Standard Queen Room

3 nights in November 2025

Reviewed: December 24, 2025

7/10

subway station large selection nice staff room cleaning missing fridge toilet paper

I found the location really convenient. The subway station was just across the street. The breakfast was AMAZING!!! There was a LARGE selection of foods. Staff at the reception was nice and remembered my name.

The room was cleaned only every other day. There was no fridge in the room, unfortunately. They did not even fill toilet paper.

0 Helpful

Dominic from United Kingdom

Single

Standard Queen Room

3 nights in November 2025

Reviewed: December 08, 2025

9/10

quick access nearby supermarkets helpful staff

the staff were helpful, responding quickly to my request for a kettle. a train station nearby offered quick access to the city center. supermarkets in the area provided options for necessities.

my room lacked a refrigerator.

0 Helpful

Jade from United Kingdom

standard room

4 nights in November 2025

Reviewed: December 01, 2025

9/10

really good stay!

smooth check-in buffet breakfast convenient location

I found the staff very helpful. They facilitated a smooth check-in process. the buffet breakfast was great with many options. the location proved convenient with close proximity to various attractions.

0 Helpful

Zoe from United Kingdom

Couple

standard room

3 nights in November 2025

Reviewed: November 18, 2025

6/10

infrequent cleaning toilet paper

the breakfast WAS very good.

The room was NOT cleaned daily. It was only every other day. the lack of daily cleaning meant I had to ask for toilet paper. this felt inconvenient, and I expecteD better service.

0 Helpful

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Questions of the users

About Holiday Inn - Hamburg - Hafencity By Ihg

Is there a shuttle service available to transport guests from the airport to the hotel and to the cruise terminal?

10 December 2024

Unfortunately, no shuttle service is offered for airport transportation. Taxis or public transport are recommended options.

Are there accommodations available for three guests in a room?

22 November 2024

Yes, there are rooms equipped with an extra bed that can accommodate three people.

As a family of two adults and a child aged 12, which type of room is suitable for us?

15 October 2024

For this family setup, consider booking either a room with three beds or a suite.

Can guests bring dogs with them during their stay, and is there an associated fee?

05 January 2025

Yes, dogs are welcome at the hotel for a fee of 25.00 € per night. It is recommended to notify the hotel in advance.

What dining options are available at the hotel, and is room service offered?

12 March 2025

An English breakfast buffet is available, and while room service is currently not offered, dining can be enjoyed in the hotel restaurant.

Is the standard room set up with a queen bed or twin beds?

18 April 2025

The standard room typically comes with one queen bed, but twin bed options are also available.

Is parking available on-site for motorcycles, and can it be reserved in advance?

22 July 2024

There is a limited number of parking spaces in the hotel garage, and reservations are not possible. Availability is on a first-come, first-served basis.

Are gluten-free breakfast options offered at this hotel?

28 August 2024

Yes, gluten-free options, including bread and cakes, are available for breakfast.

Is there a restriction regarding the minimum age for guests checking in?

03 September 2024

Typically, guests must be at least 18 years old to check in without an adult present, although parental consent may allow younger guests to check in with an adult.

What are the parking arrangements for guests arriving by car?

14 February 2025

There's a garage with parking available for a fee of 19 € per night. If full, alternative public parking options exist nearby.